Terms and Conditions

Website Terms and Conditions of Use Relating to www.lekoalodge.com

These Terms and Conditions (“the Terms and Conditions”) govern your (“the User”) use of the Lekoa Lodge (Pty) Ltd (“Provider”) website located at the domain name www.lekoalodge.com (“the Website”). By accessing and using the Website, the User agrees to be bound by the Terms and Conditions set out in this legal notice. The User may not access, display, use, download, and/or otherwise copy or distribute Content obtained on the website for marketing and other purposes without the consent of the Provider.

Electronic Communications

By using this Website or communicating with the Provider by electronic means, the user consents and acknowledges that any and all agreements, notices, disclosures, or any other communication satisfies any legal requirement, including but not limited to the requirement that such communications should be in writing.

Online Payments – Using Paygate

1. Detailed description of goods and/or services
Lekoa Lodge is a business in the Hospitality industry that offers accommodation, conferences and weddings.
2. Delivery policy
Subject to availability and receipt of payment, requests will be processed within 2 days and delivery confirmed by way of written confirmation of reservation number by email.
3. Export restriction
The offering on this website is available to South African and International clients.
4. Return and Refunds policy
The provision of goods and services by Lekoa Lodge is subject to availability. In cases of unavailability, Lekoa Lodge will refund the client in full within 30 days. Cancellation of reservations are subject to our cancellation policy as described below.
5. Customer Privacy policy
Lekoa Lodge shall take all reasonable steps to protect the personal information of users. For the purpose of this clause, "personal information" shall be defined as detailed in the Promotion of Access to Information Act 2 of 2000 (PAIA). The PAIA may be downloaded from: http://www.polity.org.za/attachment.php?aa_id=3569.
6. Payment options accepted
Payment may be made via Visa, MasterCard, Diners or American Express Cards or by bank transfer into the Lekoa Lodge bank account, the details of which will be provided on request.
7. Card acquiring and security
Card transactions will be acquired for Lekoa Lodge via PayGate (Pty) Ltd who are the approved payment gateway for certain South African Acquiring Banks. DPO PayGate uses the strictest form of encryption, namely Secure Socket Layer 3 (SSL3) and no Card details are stored on the website. Users may go to www.paygate.co.za to view their security certificate and security policy.
8. Customer details separate from card details
Customer details will be stored by Lekoa Lodge separately from card details which are entered by the client on DPO PayGate’s secure site. Lekoa Lodge does not store any card details. For more detail on DPO PayGate refer to www.paygate.co.za.
9. Merchant Outlet country and transaction currency
The merchant outlet country at the time of presenting payment options to the cardholder is South Africa. Transaction currency is South African Rand (ZAR).
10. Responsibility
Lekoa Lodge takes responsibility for all aspects relating to the transaction including sale of goods and services sold on this website, customer service and support, dispute resolution and delivery of goods.
11. Country of domicile
This website is governed by the laws of South Africa and Lekoa Lodge chooses as its domicilium citandi et executandi for all purposes under this agreement, whether in respect of court process, notice, or other documents or communication of whatsoever nature, Farm Wolvenfontein, Villiers, South Africa.
12. Variation
Lekoa Lodge may, in its sole discretion, change this agreement or any part thereof at any time without notice.
13. Company information
This website is run by Lekoa Lodge (Pty) Ltd based in South Africa trading as Lekoa Lodge and with registration number 2018/038098/07 and directors SE Gravenor and KD Vlahov.
14. Lekoa Lodge contact details
Company Physical Address: Farm Wolvenfontein, Villiers, Free State, South Africa, 9840; Email: info@lekoalodge.com; Telephone: +27878020822

Refund, Return and Cancellation Policy

The provision of goods and services is subject to availability. In cases of unavailability, the provider will refund the client in full within 30 days.

  • Cancellations 30 or more days prior to arrival will pay a cancellation fee of 10%.
  • Cancellations 14 or more days prior to arrival will pay a cancellation fee of 50%.
  • Cancellations less than 14 days prior to arrival will pay a cancellation fee of 100%.
  • A no-show is the non-arrival of a guest without notification to the Lodge, in which case 100% will be charged.

The Provider reserves the right to cancel an order for which payment has already been received.  This may occur if stock is insufficient or the quality of goods ordered does not meet the Provider’s standards.  Should the Provider exercise this right, the User will receive a full refund with no deductions.

Any complaints regarding the standard and quality of the service, product or products bought by consumers through the e-commerce facility should be directed to the General Manager, PO Box 69, Villiers, 9840, South Africa, or info@lekoalodge.com.

Updating of these Terms and Conditions

Provider reserves the rights to change, modify, add or remove from portions or the whole of these Terms and Conditions from time to time. Changes to these Terms and Conditions will become effective upon such changes being posted to this Website. It is the User’s obligation to periodically check these Terms and Conditions at the Website for changes or updates. The User’s continued use of this Website following the posting of changes or updates will be considered notice of the User’s acceptance to abide by and be bound by these Terms and Conditions, including such changes or updates.

Copyright and Intellectual Property Rights

Provider provides certain information at the Website. Content currently or anticipated to be displayed at this Website is provided by Provider, its affiliates and/or subsidiary, or any other third party owners of such content, and includes but is not limited to Literary Works, Musical Works, Artistic Works, Sound Recordings, Cinematograph Films, Sound and Television Broadcasts, Program-Carrying Signals, Published Editions and Computer Programs (“the Content”). All such proprietary works, and the compilation of the proprietary works, are copyright the Provider, its affiliates or subsidiary, or any other third party owner of such rights (“the Owners”), and is protected by South African and international copyright laws. The Providers reserve the right to make any changes to the Website, the Content, or to products and/or services offered through the Website at any times and without notice. All rights in and to the Content is reserved and retained by the Owners. Except as specified in these Terms and Conditions, the User is not granted a license or any other right including without limitation under Copyright, Trademark, Patent or other Intellectual Property Rights in or to the Content.